Refund & Cancellation Policy

Layner Corporation provides advisory and administrative consulting services. Our deliverables are knowledge-based: guidance, analysis, document preparation, and filing coordination. We do not sell physical goods and we do not offer subscription services.

Because a meaningful portion of the value we deliver is transferred to the client during the consulting process itself — through calls, document review, strategic analysis, and coordination — professional fees begin to accrue from the moment work commences, regardless of whether a final deliverable has been submitted to a third party.

If you have signed an engagement letter but no work has yet commenced, you may cancel the engagement within 48 hours of executing the engagement letter and receive a full refund of any deposit paid. "Work commenced" means Layner has begun any of the following: a project kickoff call, document review, drafting, filing preparation, or any other task within the scope of the engagement.

To cancel within the 48-hour window, email laynercorporation@gmail.com with "Cancellation Request" in the subject line and include your name and the date of your engagement letter. We will confirm receipt and process any refund within five business days.

Once work has commenced, fees earned through the date of cancellation are non-refundable. If an engagement is cancelled mid-project, Layner will calculate the fees earned based on work performed relative to the total project scope.

For engagements structured around defined milestones, fees for completed milestones are non-refundable. For incomplete milestones, Layner will determine a prorated amount at its reasonable discretion, based on the proportion of the milestone work completed. Layner will provide a written accounting of fees earned within ten business days of cancellation.

If Layner terminates the engagement due to your material breach of the engagement letter or these terms, fees earned through the date of termination are owed in full.

Pass-through fees paid to government agencies or third parties — including state filing fees, federal agency fees, IRS fees, registered agent fees, and similar charges — are collected from you at cost and remitted directly to the applicable agency or provider.

Once a pass-through fee has been submitted to a government agency or third party, it is non-refundable, regardless of the outcome of the underlying application or filing. If a filing is rejected and resubmission requires an additional government fee, that fee will be invoiced separately. If the rejection was caused by Layner's own error (not by inaccurate information you provided), Layner will absorb any professional fees for the resubmission, but the additional government fee remains the client's responsibility unless Layner expressly agrees otherwise in writing.

If you believe an invoice contains an error or that a fee was charged incorrectly, you must notify Layner in writing within 30 days of the invoice date. Send your notice to laynercorporation@gmail.com with "Billing Dispute" in the subject line. Include your engagement reference number, the specific amount disputed, and a description of your concern.

Layner will acknowledge your dispute within three business days and provide a written response within ten business days. We are committed to resolving billing disagreements fairly and promptly. If a refund or credit is warranted, we will process it within ten business days of our written resolution.

Initiating a payment network dispute (chargeback) before completing this internal dispute procedure is a material breach of the engagement letter. We ask that you give us the opportunity to resolve the issue directly before escalating to a payment network or legal action.

To request a refund under this policy, email laynercorporation@gmail.com with the subject line "Refund Request." Your email should include: (1) your full name and the name of your business; (2) the engagement reference number or the date of your engagement letter; (3) the specific amount you are requesting and the reason; and (4) any supporting documentation you believe is relevant.

We will confirm receipt within two business days and respond with a determination within ten business days. If additional information is needed, we will request it within that window.

Refunds that are approved under this policy are issued through the original payment method used for the engagement, via Layner's invoice provider. We do not issue refunds in cash, by check, or through a payment method other than the one used for the original transaction, unless the original payment method is no longer available, in which case we will work with you to identify an appropriate alternative.

This policy was prepared in consultation with public legal resources and is provided for transparency. Layner recommends that clients consult their own counsel for matters specific to their situation. Contact us at the email or phone above with any questions.